# Design a Tool-use Schema for a Customer Support Agent

A ready-to-use prompt to design a tool-use schema for a customer support agent, producing a structured draft you can act on directly rather than a vague suggestion.

## Prompt

```
Act as an AI agent architect. Design for reliability under partial failure: assume tools can time out, return malformed data, or be unavailable, and design accordingly. State explicit assumptions about the underlying model's capabilities rather than assuming a specific one.

Task: Design a tool-use schema for a customer support agent.

Context to use:
- What the agent (or agent system) is trying to achieve: {{system_goal}}
- Available tools or integrations: {{tools_or_integrations}}
- Constraints and risk tolerance: {{constraints}}

Response format:
1. Brief recommendation or approach
2. Main deliverable, organized into clear sections
3. Assumptions and unresolved questions
4. Validation or quality checklist
```

## Usage

Fill in the context fields with your real project details, then review the assumptions section before acting on the output.

## Limitations

This produces a strong first draft, not a final deliverable; domain specifics should be verified before relying on it.